The The Storm Expo Miami logo

Mar 6 & 7 | 2024

Miami, FL

Robert Uhler: Speaking at the The Storm Expo Miami

Robert Uhler

Vice President  -  Mid-America Catastrophe Services

Listen – A Claims Review of Empathy

Listen – A Claims Review of Empathy is an overview of listening to policyholders and insureds while investigating, inspecting, and settling claims. It is a lesson on “listening to their story”. Adjusters need to listen to their story because they will be telling their story to someone. If not the adjuster, it will be the public adjuster, attorney, Department of Insurance, or the media.

About Robert Uhler

Robert is Executive Vice President of Mid-America Catastrophe Services. Robert is a proven decisive and strategic leader. Robert has over forty years of experience in the property & casualty claim industry. He brings a wealth of knowledge with an unmatched commitment to customer service, operational efficiencies, and data-driven results. His experience includes successful training and development of claim professionals at all levels, oversight of large-scale events, and management of diverse claim departments and personnel.

A visionary leader with the objective to fully support the organization to grow consistently and profitably by providing a remarkable claim experience that reinforces our brand, focusing on developing unsurpassed claim professionals and delivering results that positively contribute to the company's goals.

Robert has participated in almost every major catastrophe claim event since 1980. As a member of leadership, Robert's responsibilities include strategic planning & development, claim operations, NFIP Flood operations, risk management, account management, client development, marketing, and business development for catastrophe and daily operations. This includes catastrophe, non-catastrophe property, daily operations, auto operations, and liability/casualty operations. Robert holds an Associate in Claims (AIC) and Registered Professional Adjuster (RPA) and Certified General Adjuster (CGA) and Certified Flood General Adjuster (CFGA) designations. Robert is a Life Member and Past-President of NACA National Association of Catastrophe Adjuster