Mid-America Catastrophe Services
Listen – A Claims Review of Empathy
Listen – A Claims Review of Empathy is an overview of listening to policyholders and insureds while investigating, inspecting, and settling claims. It is a lesson on “listening to their story”. Adjusters need to listen to their story because they will be telling their story to someone. If not the adjuster, it will be the public adjuster, attorney, Department of Insurance, or the media.